FireVegas Privacy Policy
At FireVegas, we are committed to protecting the privacy and personal data of everyone who visits and uses our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access firevegas.com and interact with our services. We operate as a fully licensed online casino under the Malta Gaming Authority (licence no. MGA/B2C/370/2017, issued 01/08/2018) and the Great Britain Gambling Commission (account no. 52894). Our platform is owned and operated by White Hat Gaming Limited, a Maltese company (registration no. C73232), with its registered office at 85 St John Street, Valletta, VLT1165, Malta. We encourage you to read this document carefully before using our services.
Who We Are and How to Contact Us
Here at FireVegas, we act as the data controller responsible for your personal information. If you have any questions regarding how we handle your data, you can reach our support team at support@firevegas.com. VIP-related enquiries may be directed to vip@firevegas.com. Our customer support team is available 24/7 via live chat and email, with assistance provided in English and Finnish. We take all privacy-related queries seriously and will respond as promptly as possible.
What Information We Collect
When you register and use our FireVegas online casino, we may collect a variety of personal and technical data to deliver our services, comply with regulatory requirements, and ensure a safe gaming environment. We collect the following categories of information:
- Full name, date of birth, and contact details (email address, phone number)
- Billing address and proof of identity or residency documents
- Payment information, including details related to Visa, Mastercard, Neosurf, Paysafecard, Skrill, Neteller, ecoPayz, MuchBetter, Interac, and bank wire transactions
- Account credentials, login activity, and session data from the FireVegas casino login process
- Transaction history, including deposits and withdrawals
- Gaming activity, preferences, and behaviour on our platform
- Device information, IP address, browser type, and operating system
- Communications with our support team
We do not accept cryptocurrency payments or collect data related to crypto transactions. All payment processing on our platform involves fiat currencies only, including USD, EUR, NOK, CAD, NZD, CLP, PEN, and ARS.
How We Use Your Information
Our FireVegas platform uses your personal data for the following purposes:
- To create and manage your account and verify your identity in line with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- To process deposits and withdrawals, including managing pending times and withdrawal limits
- To provide customer support through live chat and email
- To administer bonuses, including the FireVegas casino welcome bonus, reload bonuses, free spins, and FireVIP loyalty programme benefits
- To monitor and enforce responsible gambling policies
- To send you relevant communications, including promotional offers (where consent has been given)
- To detect and prevent fraud, money laundering, and prohibited account activity
- To fulfil our legal obligations under applicable gaming licences and data protection laws
Legal Basis for Processing
We at FireVegas process your personal data on the following legal grounds:
- Contract performance – to fulfil our obligations when you use our services
- Legal obligation – to comply with MGA and UKGC regulatory requirements
- Legitimate interests – to protect our platform from fraud and improve user experience
- Consent – for optional marketing communications, which you may withdraw at any time
Cookies and Tracking Technologies
Our FireVegas casino mobile and desktop platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data. We use both session cookies and persistent cookies. You can control cookie settings via your browser; however, disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
- Payment processors and financial institutions involved in transaction handling
- Identity verification and KYC providers
- Game software providers, including Pragmatic Play, Play'n GO, NetEnt, Red Tiger, Hacksaw Gaming, and others featured on our platform
- Regulatory authorities, including the Malta Gaming Authority, as required by law
- Fraud prevention and security services
- Our affiliated companies within the White Hat Gaming group
All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our regulatory obligations. In most cases, records are kept for a minimum of five years following account closure, in line with AML legislation. Once data is no longer required, we securely delete or anonymise it.
Your Rights
As a user of our FireVegas casino, you have the following rights regarding your personal data:
- Access – you may request a copy of the personal data we hold about you
- Rectification – you may ask us to correct inaccurate or incomplete information
- Erasure – you may request deletion of your data where it is no longer necessary for us to retain it
- Restriction – you may ask us to limit how we use your data in certain circumstances
- Objection – you may object to processing based on legitimate interests
- Data portability – you may request your data in a structured, machine-readable format
- Withdrawal of consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@firevegas.com. We will respond within 30 days of receiving your request.
Data Security
We at FireVegas take the security of your personal data seriously. We implement industry-standard technical and organisational measures, including SSL encryption, secure servers, and access controls, to protect your information against unauthorised access, loss, or disclosure. While no system can be guaranteed as completely secure, we continuously review and update our security practices to maintain the highest possible standards.
Restricted Territories and Eligibility
Our services are not available in a large number of restricted countries, including the United States, United Kingdom, Australia, Germany, France, and many others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals residing in restricted jurisdictions. If we become aware that data has been collected from a restricted territory, we will take steps to delete it promptly. FireVegas casino Canada and FireVegas Ontario players are welcome to register, subject to applicable local requirements including Ontario login verification.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the FireVegas platform after any updates constitutes acceptance of the revised policy.
This Privacy Policy was prepared by White Hat Gaming Limited on behalf of the FireVegas online casino. If you have any concerns about how we handle your personal data, you also have the right to lodge a complaint with your relevant national data protection authority.
Content updated: July 13, 2026